Our conflict resolution tip sheet is provided to you in an effort to assist leaders to peacefully and effectively resolving employee conflicts.
If you are having to deal with and/or manage other people, you will sooner or later have to deal with conflict situations.
Conflict is not inherently bad. In fact, conflict simply stems from differing viewpoints, which every good leader must learn to successfully address.
Since no two people view the world exactly the same way, disagreement is quite normal. Every competent adult needs to develop their conflict resolution skills in order to successfully navigate through life.
Consider the fact that anyone who agrees with you all of the time is probably telling you what you want to hear, not what he or she actually believes. Is that really what your want? Absolutely not!
The reason conflict is so readily avoided is because of the emotional risk that come along with it. When there is conflict, it means that there is strong disagreement between two or more individuals. The conflict is usually in relation to interests or ideas that are meaningful to one or both of the parties involved.
Conflict in the workplace that goes unmanaged can lead to poor performance, insubordination and even violence.
The key to managing conflict effectively is to learn the following key skills that are detailed in this conflict resolution tip sheet. With this important tool at your side, you are well on your way to becoming a good conflict resolution manager.
Examine the three main areas where conflict occurs:
Although there are similarities between all of these areas, each one is slightly different depending on the setting the conflict occurs in. Let's take a detailed look at each one in our conflict resolution tip sheet.
Sometimes in interpersonal relationships, such as those between you and one of your employees, there may be a conflict that you are not aware of.
If someone who is normally upbeat and friendly toward you suddenly begins avoiding you or being rude, there is usually a reason. If the person has remained cheerful with everyone else except you, chances are you are dealing with a conflict situation.
In these instances, you will want to address the problem by proceeding through the following conflict resolution tip sheet steps.
Conflicts in meetings can be very disruptive, but they can also be very helpful.
Remember this conflict resolution tip; at the root conflicts are disagreements. If the person who is disagreeing with you is raising valid questions, it may benefit the group to address the issues that are being presenting.
In fact, by listening to a differing point of view, you may gain valuable insight into what is and what is not working within your organization. However, if the person continues past the point of disagreement to the point of disruption, specific steps should be taken.
Below is our conflict resolution tip sheet tactics that you can use for meetings that get out of control.
Identify areas of agreement in the two positions.
Create an opening for the potential of a future compromise.
When you are negotiating with your clients, vendors, or even your employees, it is important to always keep in mind the idea that both parties are seeking a win/win resolution.
No one wants to feel like they are giving away something for nothing. In fact, most conflicts arise because one party feels like the other party is taking advantage of them.
In order to avoid these types of situations, there are certain conflict resolution tip principles you can apply to increase your chances of a successful negotiation.
Regardless of the type of conflict you are dealing with, there are several conflict resolution tip best practices, or "rules-of-thumb" you should follow whenever you are trying to bring harmony to a volatile situation. Here they are:
Becoming a good conflict resolution manager requires a lot of practice. Just keep this conflict resolution tip sheet nearby to help you stay focused on how to deal with conflicts thoughtfully and effectively.
Remember that the goal is to reach a compromise that both parties can live with as well as be happy with.
In other words, find a way that both of you can walk away feeling like a winner!
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