Hear Ye! Hear Ye!
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Volume I, December, 2003 Issue
Hear Ye! Hear Ye! - These Are "The Big Three! "
T A B L E O F C O N T E N T S
- Hear Ye! Hear Ye! - These are The Big Three!
- Meeting for Results
- A Leader's Notes - "This is who we are...".
- The Juice Bar
- Living In "The Dash" - Makes All The Difference.
- Reader Meter
- Breaking Records Into The New Year.
- Site News
- Preparing to Exceed Expectations in 2004!
Hear Ye! Hear Ye! - These Are "The Big Three"
Leadership - Teamwork - Customer Service
"Do what you do so well that they will want to see it again
and bring their friends."
- Walt Disney
What is your organization striving to achieve?
- Big Profits?
- Big Growth?
- Big Stock Price?
- Big Accolades/Recognition?
- Some other Big Result?
All of the above?
Okay, just so we are clear here - all of the above goals/outcomes are NOT bad things to experience.
However, we all must realize as leaders that all these wonderful "outcomes" are actually the result of good leaders staying focused on the fundamentals.
Leaders clearly know that if they are able to execute the fundamentals well - the rewards are virtually inevitable.
Ask yourself the following questions:
- Can I expect to achieve sustained Big Results without strong Leadership?
- Can I expect to achieve sustained Big Results without great Teamwork?
- Can I expect to achieve sustained Big Results without delivering quality Customer Service?
Answer to all three questions above? - NO!
Sound too elementary? Perhaps - but the point here is that a great leader will ensure that "The Big Three" topics - Leadership/Teamwork/Service, will always remain central to their overall message when speaking to Employees, Customers, and/or Shareholders.
It's too easy to lose sight of the fundamentals once you create momentum and start experiencing growth and get a taste of success.
But know this - the minute you take your eyes off the things that created your initial success, you are sure to experience shorter gains and potentially a downward spiral.
So how do you ensure you stay focused on the fundamentals? (aka: The Big Three - Leadership/Teamwork/Service)
Make "The Big Three" part of your every day CULTURE! It's actually easier than you might think.
Read on for a sample blueprint of a Leader's message that is clearly staying focused on the fundamentals.
"Well done is better than well said"
- Benjamin Franklin
Meeting for Results
A Leader's Notes - "This is who we are...".
"If you make customers unhappy in the physical world, they might each tell 6 friends. If you make customers unhappy on the Internet, they can each tell 6,000 friends."
- Jeff Bezos
Consider using the following real life Leader's Notes example as a blue print for how a Leader can clearly communicate the importance of "The Big Three" - Leadership, Teamwork and Customer Service.
Talking Points for addressing team members:
- Teach/Coach/Expect - talk about the importance for all managers to be hands-on in teaching and coaching employees - only then can they justify holding employees accountable to meet all expectations. Leader's take ownership and are accountable.
- Motivation - It's a personal choice every employee makes every day when they walk in the door. It's not our responsibility to motivate employees, but it is our responsibility to hire self-motivated individuals and then provide a working environment that supports and inspires employees to want to consistently improve their skills.
- Support/Lead a Growth Environment - Every 90 days we must grow. Businesses either grow, or eventually die. We will grow by anticipating and meeting our customers needs, improving current relationships and developing new ones.
- Definition of "FUN" - Fun in our organization is defined as when we realize/achieve our goals after working extremely hard. The thrill of victory is only a thrill if the prize is hard-fought. When we are creative in finding solutions, plan appropriately and then put forth monumental effort toward achieving our vision - the feeling we then experience is: FUN!
- Energy/Enthusiasm > Experience - While experience is certainly valued in our company, it's been proven that individuals who are highly energetic and enthusiastic can more quickly gain experience and do a phenomenal job. To the contrary however, experienced individuals who do not possess the energy and enthusiasm for their job, should go somewhere else to work. Those without a passion for their work should go work for any one of our competitors.
"In business you get what you want by giving other people what they want - the way they want it."
- Every Employee Takes It Personal - When a customer leaves to do business with a competitor, you should take it personal. Taking it personal means you care. Talking it personal means you are disturbed enough to change what you are doing so that next time you win the business. Taking it personal ensures you get to the top and stay on top. How "disturbed" are you?
- We Have The Advantage! - We have the secret weapon. We have something that none of our competitors can claim to possess. We have "what makes the difference". What is it you say? Simple, WE HAVE YOU! YOU are the key to the success of this organization. YOU make the difference with each customer interaction. YOU are my secret weapon - and I truly value and appreciate all that you do.
- A. MacDougall
The Juice Bar
Living In "The Dash"
It Makes All The Difference.
"One needs to be slow to form conviction, but once formed, they must be defended against the heaviest odds."
- Mohandas Gandhi
Life is short, and unpredictable. Therefore, in order to ensure you live a full life and set an example for others, we offer the following link to what we believe is a Leadership Poem that says it all, plain and simple. Happy Holidays!
To read Linda Ellis' wonderful poem, "The Dash", as well as many other fine works by this author, please check out her home page located at The Dash
"Our best chance is to fight these people, rather than accept it."
- Jeremy Glick in a call to his wife minutes before the 9/11 crash.
Breaking Records Into The New Year.
Once again, November proved to be a record month for Leadership-Tools.com!
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Last month we had visitors from over 50 countries! The number of visitors and page views was at an all time high?
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On The Horizon for Leadership-Tools.com
As we've stated for the last few months, we have been planning many new
improvements to the Leadership-Tools.com website.
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- Leadership TIPS - Tips and checklists for addressing a wide variety of
- Presentations on Leadership Topics, available for immediate download.
- More tools, more articles, more of what YOU ask for.
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