Customer Service Resume
What's In A High-Value Resume

Every resume should reflect skills found on a strong customer service resume.

A customer service resume shows a potential employer that you will represent the best the company has to offer. Employers seek sales and service professionals who understand clearly - that every sales interaction provides service opportunities, and every service interaction provides potential sales opportunities.

Company's who don't "get it", label employees as either sales or service. Organizations that leverage their workforce effectively will expect all employees to serve the business in both a sales and service capacity.

If every member of the organization knew how to capitalize on these opportunities, sales would increase and retention of existing customers would soar to all time highs.

So what do employers look for in a customer service resume? A few examples include:

• Customer service related rewards
• Certificates of achievement
• Customer letters of appreciation and praise

In addition, sales professionals with a solid customer service resume will include customer testimonials, letters of recommendation and a strong customer referral network.

Being strong in sales production is simply not enough in today's competitive environment. Sales production without a solid customer service commitment means an employee must work twice as hard to achieve the same rate of growth as those that back up sales with solid service delivery.

A lack of follow up and service support will eventually lead existing customers to move their business to another organization that exhibits a higher degree of service excellence.

Employers who hire individuals without a solid customer service resume are only considering the potential short-term gains. However, decisions based on short-term production alone are highly risky for an organization.

Great companies do not compromise their long-term growth strategy by losing sight of the importance of maintaining high quality standards. Hire for the future as you may end up risking your own integrity when making short sighted hiring decisions.

Each employee is perceived by your customers as being representative of you and your organization. Make sure you are totally comfortable with any new candidate you are considering for hire. Will this individual represent you well? Will he/she safeguard your good name, and the reputation of the company?

Hiring people with a firm customer service resume ensures they will care for your most highly valued asset - your customer.

» Employees Determined To Delight Their Customers
Good customer service is not something great businesses just "happen" to provide. Great businesses are "driven to delight" their customers at every interaction.

» Dealing With Angry Customers - Part 1 of 3
Introduction and Part One of a Three-Part series on how to most effectively deal with angry customers.

» Dealing With Angry Customers - Part 2 of 3
Part Two of a Three-Part series on how to most effectively deal with angry customers.

We're constantly on the lookout for highly effective leadership tools and resources that we can recommend to our readers. Share your own helpful hints and tips here.

A FEW QUICK REMINDERS: Add "Leadership Tools and News!" BLOG: Add BLOG To Homepage: or or Be sure to bookmark this page for easy future reference. Did you find this page helpful? Please consider making a donation to help support our mission.