- Home
- Recent Updates
New Leadership Tools | See What's Just Been Added
"In a time of drastic change it is the learners who inherit the future. The learned usually find themselves equipped to live in a world that no longer exists."
- Eric Hoffer
All new leadership tools or resources appear here as they are published. Leadership-Tools.com has been publishing them free since 2002, everything from worksheets and assessments to full templates, each one built from a problem that came up while leading a real team.
Every tool on this site is free to download in multiple formats, with no sign-up required. Tools are organized around three phases of leadership growth: Leading Self, Leading People, and Leading Teams.
Want these updates in your inbox? Subscribe to the free newsletter and get the whole library on one page for your convenience.
View New Leadership Tools
Our twenty most recent updates are posted below...
Oct 29, 2026
Tracking Customer Service: 10 Metrics to Review
Tracking customer service with ten metrics, from customer attrition and complaints to wait time, resolution time and Net Promoter Score.
Continue reading "Tracking Customer Service: 10 Metrics to Review"
Oct 29, 2026
Customer Retention Formula: How to Calculate Your Rate
The customer retention formula with a worked example, plus the S.E.R.V. approach and three repeat-purchase measures to track alongside it.
Continue reading "Customer Retention Formula: How to Calculate Your Rate"
Oct 29, 2026
Customer Loyalty and Retention Strategy: Start with Your Team
A customer loyalty and retention strategy that starts with your employees, plus segmentation, shared sales and service goals, and the right systems.
Continue reading "Customer Loyalty and Retention Strategy: Start with Your Team"
Oct 29, 2026
Customer Contact Plan: Add Value With Every Contact
A customer contact plan that adds value at every point customers meet your business, from the front door to your website and phone calls.
Continue reading "Customer Contact Plan: Add Value With Every Contact"
Oct 29, 2026
Dealing With Angry Customers: 3 Steps That Work
Dealing with angry customers in three steps: listen without arguing, take ownership of the fix and follow up a week later to rebuild the relationship.
Continue reading "Dealing With Angry Customers: 3 Steps That Work"
Oct 29, 2026
Customer Service Quiz and Survey: Sample Questions
Customer service quiz ideas for employees and a short survey for customers, with question categories and an eight-question sample survey.
Continue reading "Customer Service Quiz and Survey: Sample Questions"
Oct 29, 2026
Taking Ownership in Customer Service: 4 Examples
Taking ownership in customer service starts with clear spending limits that protect the business, plus four examples to train your team on.
Continue reading "Taking Ownership in Customer Service: 4 Examples"
Oct 29, 2026
Customer Service Resume: What Hiring Managers Look For
Customer service resume clues hiring managers look for, from headline examples and service keywords to references and past annual reviews.
Continue reading "Customer Service Resume: What Hiring Managers Look For"
Oct 28, 2026
Customer Service Articles for Leaders and Their Teams
Free customer service articles for leaders, from defining great service and handling angry customers to keeping customers and tracking results.
Continue reading "Customer Service Articles for Leaders and Their Teams"
Oct 28, 2026
Sales Management Articles: Sales Articles for Leaders
Free sales management articles for leaders, with a courtesy call script, five rules for selling with integrity, recognition programs and sales training.
Continue reading "Sales Management Articles: Sales Articles for Leaders"
Oct 27, 2026
Team Building Articles: Teamwork Articles for Managers
Free team building articles for managers on hiring the right person, building team spirit and leading a productive team, with steps to use this week.
Continue reading "Team Building Articles: Teamwork Articles for Managers"
Oct 26, 2026
Business Management Articles for Owners and Managers
Free business management articles for owners and managers, from starting a small business and running meetings to cash flow and funding.
Continue reading "Business Management Articles for Owners and Managers"
Oct 25, 2026
Leadership Articles: Free Articles for Managers and Leaders
Free leadership articles for managers in six collections, from leadership development and the 10 Steps series to team building, sales and customer service.
Continue reading "Leadership Articles: Free Articles for Managers and Leaders"
Oct 25, 2026
Life Management Skills for Busy Leaders (Step 10)
Life management skills help busy leaders make time for what matters at work and at home. Step 10, the last of the 10 Steps to Leadership Development.
Continue reading "Life Management Skills for Busy Leaders (Step 10)"
Oct 25, 2026
Leadership Journal: Why and How to Keep One (Step 9)
A leadership journal gives you room to reflect and see how far you've come. Why and how to keep one, Step 9 of the 10 Steps to Leadership Development.
Continue reading "Leadership Journal: Why and How to Keep One (Step 9)"
Oct 25, 2026
Develop Leadership Qualities in Your Spare Moments (Step 7)
Develop leadership qualities by putting spare moments to work, with audio books on your commute or at the gym. Step 7 of the 10 Steps series.
Continue reading "Develop Leadership Qualities in Your Spare Moments (Step 7)"
Oct 25, 2026
Leadership Quotes: The Best Quotes from Famous Leaders
Leadership quotes from famous leaders, including the best quotes on leading people and leadership development, and how to use one to make your point.
Continue reading "Leadership Quotes: The Best Quotes from Famous Leaders"
Oct 25, 2026
Leading With Emotional Intelligence (Step 6)
Leading with emotional intelligence means choosing a thoughtful response when emotions run high. Step 6 of the 10 Steps to Leadership Development.
Continue reading "Leading With Emotional Intelligence (Step 6)"
Oct 25, 2026
Find Your Strengths with Personality Tests (Step 5)
Find your strengths with StrengthsFinder, Myers-Briggs or DISC, and why taking your whole team through one helps. Step 5 of the 10 Steps series.
Continue reading "Find Your Strengths with Personality Tests (Step 5)"
Oct 25, 2026
360 Degree Feedback for Leadership Development (Step 4)
360 degree feedback for leadership development, with a free 32-question assessment, an exit survey and 10 key questions. Step 4 of the 10 Steps series.
Continue reading "360 Degree Feedback for Leadership Development (Step 4)"
Ways to Stay Informed
The orange button at the top of this page is our RSS feed, and it's a way to get these updates without giving anyone your email address. Paste the link into a reader like Feedly, Inoreader, or NetNewsWire and every new tool published here shows up in your reader alongside whatever else you follow.
Nothing arrives in your inbox and nothing gets sent to you. You just see the new items the next time you open the app. Most readers are free, and most will find the feed if you simply paste leadership-tools.com into the search box.
If you'd rather have the updates come to you via email, our free Leadership Tools Newsletter does that instead. Subscribers also get the entire library of tools on one page, plus additional free tools.
Richard Gorham has led teams in financial services for more than 30 years, from retail branches and operations to investments and insurance, and he still leads a team today.
He founded Leadership-Tools.com in 2002 to give managers free, practical tools like the ones he used in his various leadership roles. Every tool here has been used in a real workplace and comes with a filled-in example you can follow.
Contact Information:
phone
(503) 970-9777
Email Customer Service
helpsupport@leadership-tools.com
Email Richard
richard@leadership-tools.com
By Richard Gorham
Leadership-Tools.com
2879 Riverwalk Loop, Eugene, Oregon, 97401
Copyright (c) 2002 - 2026 All Rights Reserved