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Creating a customer service slogan or team battle-cry, mantra, or whatever you choose to call it - that inspires your team members, is a task best accomplished by the team itself. Making your team members an integral part of determining what values they stand is critical for ensuring the greatest level of buy-in.
When team members become part of the creative effort decision-making process, they will demonstrate a stronger commitment when it comes to integrating excellence into their role. Every team member's commitment must be evident in not just words, but in their everyday activities as they interact with their customers.
With many competing priorities, a business owner may question whether they really need to take the time to create a customer service slogan for their team. In response, you might ask, "Who are the two most important stakeholders in your business?" The answer to that question of course are your customers and your employees.
Without your customers, you don't have a business - and without your employees you can't effectively acquire and service your customers, right? So, it make perfect sense to invest time and energy into making certain your entire service team in squarely focused on consistently delivering the best customer service experience possible.
Although you should remain highly visible in the process, this type of exercise is something that you might consider delegating to an ambitious team member. Not only will it provide another member of the team an opportunity to gain some leadership experience, it could help to ensure that the end result is a true reflections of the values of your entire team.
Sometimes it's too easy for a leader to prematurely infuse a personal preference into the process or make assumptions as to what the final outcome should be. By designating the lead role in the exercise, you'll buy yourself some valuable time while allowing your team to come back to you with a fully vetted recommendation.
"Service, in short, is not what you do, but who you are. It's a way of living that you need to bring to everything you do if you're to bring it to your customer interactions."
- Betsy Sanders
There are additional benefits to creating a customer service slogan, which includes:
Improved Teamwork - working toward a common goal for how to improve the overall quality of the customer experience can help to bring the team together because everyone has bought has agreed on what is truly important for long-term growth and success of the business.
Promotes Creativity - the process of creating a customer service slogan encourages team members to work outside the box and get creative on how best to communicate a simple, yet powerful message of service.
Promotes Personal/Professional Development - team members are encouraged to continually search for solutions to improve the customer experience. Because they know the importance of service delivery and why management places such a high value on customer service, team members will act more quickly to overcome challenges or barriers that might get in the way of a quality customer experience.
While the following steps are simple, leaders are encouraged to take as much time as you need to ensure each step is fully thought through. The slogan or battle-cry of your team must reflect the true commitment of your team so make sure that everyone has an opportunity to contribute before finalizing each step in the process.
- Lisa Masiello
As you come up with a variety of ideas for your team slogan, encourage the team to adhere to the following guidelines:
Make sure your team understands that your customer service slogan equates to a promise to their customers. Live up to your promise or run the risk of disappointing your customers and potentially losing their business and the company's reputation.
Here are a few examples of highly effective slogans that other organizations have adopted:
We could make this list a mile long, but the main point gets back to following the creative steps and guidelines provided above.
In conclusion, make the entire process fun for the team. By taking the time to integrate your team into the creative and decision-making process, they'll be excited about the final product and work overtime to tell everyone they know how much they truly believe in your team or company customer service slogan.