Top Customer Service Quotes

Customer service quotes provided at just the right time can give your team members a clearer understanding of your expectations on delivering an excellent customer experience. 

Effective leaders use any and all customer service tools at their disposal to ensure customer satisfaction and retention because they know that those things are directly related to the organizations long term financial growth.

customer service quotes

Quotes and customer service sayings are useful tools that reinforce a leader's message on the importance of taking care of the customer, first and foremost - and always.

The secret to success is to treat all customers as if your world revolves around them.

"Your site is loaded with beneficial information. I've really enjoyed going through your wonderful website, it's really something else."

- Tracy Eveland

Customer service quotes support and add credibility to the leader’s vision of every team member - to go the extra mile at every opportunity to ensure each customer hears the following message loud and clear:

"Yes Mr(s). Customer, I can help you with that."

By tying in memorable customer service quotes to daily emails, meeting presentations and internal memos – customer service leaders can clearly communicate their expectations and standards for delivering quality customer service.

In addition, customer retention is greatly improved by utilizing memorable customer service quotes. We hope you'll enjoy the following collection of customer service quotes.

Customer Service Quotes for Customer Satisfaction

customer service quotations

"Coming together is a beginning. Keeping together is progress. Working together is success."

- Henry Ford

"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong."

- Donald Porter V.P., British Airways 

"As far as customers are concerned you are the company. This is not a burden, but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company."

- Unknown

"People don’t want to communicate with an organization or a computer. They want to talk to a real, live, responsive, responsible person who will listen and help them get satisfaction."

- Theo Michelson, State Farm Insurance

"Don’t try to tell the customer what he wants. If you want to be smart, be smart in the shower. Then get out, go to work and serve the customer!"

- Gene Buckley, Sikorsky Aircraft

"If you want to be creative in your company, your career, or your life, all it takes is one easy step… the extra one. When you encounter a familiar plan, you just ask one question: What ELSE could we do?"

- Dale Dauten

"Being on par in terms of price and quality only gets you into the game. Service wins the game."

- Tony Alessandra

"The true leaders serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated more by a loving concern than a desire for personal glory, they are willing to pay the price."

- Eugene B. Habecker

"The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer."

- Peter Drucker

"I don’t know what your destiny will be, but one thing I know: the ones among you who will be really happy are those who have sought and found how to serve."

- Albert Schweitzer

"You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied."

- Jerry Fritz

"If you don’t understand that you work for your mislabeled subordinates, then you know nothing of leadership. You know only tyranny."

- Dee Hock, CEO Emertus Visa Int’l

"People expect good service but few are willing to give it."

- Robert Gately

"The first responsibility of a leader is to define reality. The last is to say thank you. In between, the leader is a servant."

- Max DePree

"Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?"

- Jeffrey Gitomer

"Good leaders must first become good servants."

- Robert Greenleaf

"If you get everybody in the company involved in customer service, not only are they ‘feeling the customer’ but they’re also getting a feeling for what’s not working."

- Penny Handscomb

"The longer you wait, the harder it is to produce outstanding customer service."

- William H. Davidow

"Let me pass, I have to follow them, I am their leader."

- Alexandra Ledru-Rollin

"The greatest discovery of my generation is that human beings can alter their lives by altering their attitude of mind."

- William James, Psychologist

"There is place in the world for any business that takes care of its customers – after the sale."

- Harvey MacKay

"It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, every thing else is much easier."

- Unknown

"There are no traffic jams along the extra mile."

- Roger Staubach

"You can not always control circumstances, but you can control your own thoughts."

- Charles Popplestown

"Well done is better than well said."

- Benjamin Franklin

"Treat every customer as if they sign your paycheck…because they do."

- Unknown

"The fruit of SILENCE is Prayer. The fruit of PRAYER is Faith. The fruit of FAITH is Love. The fruit of LOVE is Service. The fruit of SERVICE is Peace."

- Mother Teresa’s Business Card

"Treat every customer as if they sign your paycheck…because they do."

- Unknown

"If we don’t take care of our customers, someone else will."

- Unknown

"To my customer. I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it."

- Unknown

"Customer complaints are the schoolbooks from which we learn."

- Unknown

"Customer service is awareness of needs, problems, fears and aspirations."

- Unknown

"The quality of our work depends on the quality of our people."

- Unknown

"Here is a simple but powerful rule - always give people more than what they expect to get."

- Nelson Boswell

"A sale is not something you pursue, it is something that happens to you while you are immersed in serving your customer."

- Unknown

"Customer service is training people how to serve clients in an outstanding fashion."

- Unknown

"A customer is the most important visitor on our premises. He is not dependant on us – we are dependent on him."

- Unknown

"In business you get what you want by giving other people what they want."

- Alice MacDougall

"You have to perform at a consistently higher level than others. That’s the mark of a true professional. Professionalism has nothing to do with getting paid for your services."

- Joe Paterno

"Do what you do so well that they will want to see it again and bring their friends."

- Walt Disney

"Unless you have 100% customer satisfaction… you must improve."

- Horst Schulz

"The way to a customer’s heart and wallet lies in how well we initially serve our customers and recover from poor service."

- Unknown

"Washrooms will always tell if your company cares about its customers."

- Unknown

"Quality in a service or product is not what you put into it. It is what the client or customer gets out of it."

- Peter Drucker

"Every great business is built on friendship."

- JC Penney

"What we are doing is satisfying the American public. That is our job. I always say we have to give most of the people what they want most of the time. That is what is expected of us."

- William Paley

"If you don’t genuinely like your customers, chances are they won’t buy."

- Tom Watson

"People perform best and deliver the best customer service, when they like what they do."

- Unknown

"Common sense if of paramount importance in business and customer service."

- Unknown

"Quality, is job one."

- Ford Company

Having reviewed the preceding list of customer service quotes, did you find yourself nodding in agreement to the sentiments shared? Did one or two of these customer service quotes get you thinking more from a customer’s perspective?

If the answer if yes, then you can easily recognize the value of introducing powerful customer service quotes to your team members.  Imagine if you were to place each of the above customer service quotes on a small piece of paper; split your team into small groups, then ask each team to identify their top 5 customers service quotes. 

As the leader you then identify the most popular customer service quotes that were chosen by your team and begin a conversation on why the team selected certain customer service quotes.  Do you see how this simple little exercise can get your people thinking about why delivering quality service is so important?

Customer service quotations are powerful tools that you now have available in your leadership library of resources.  We invite you to review more quotation links below, as well as our quotations boards on Pinterest.

More Leadership Quotations

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By Richard Gorham
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